One in five consumers would be prepared to do without human customer service altogether if AI chatbots offered faster and better support.
TECHNOLOGY POWERING BUSINESS
Chatbots
Gartner: Conversational AI Boosts Revenues in the Call Centre Market
Call centre operators are investing in AI and chatbots to reduce dependence on live agents.
ChatGPT to Drive Retail Spending on Chatbots
The global retail sector will invest $72 billion in chatbots by 2028, six times more than this year. ChatGPT and other AI models will drive this growth.
Only Five of the DAX 40 Companies Use Chatbots
GISMA study: E.ON and Volkswagen offer the most contact options.
Hybrid Artificial Intelligence as a Solution for Natural Language Processing
There is no single natural language processing technique that is suitable for all situations.