AI supports customer interactions, but it can also put them off, warns guest author David Hefendehl of Macaw.
TECHNOLOGY POWERING BUSINESS
companies
ESG Study: High Ambitions, Low Drive
Only one-third of companies have implemented measures to reduce emissions to date.
ChatGPT & Co: From Buzz to Business
Companies form AI Foundation Circle / Circle of experts wants to bring artificial intelligence to European companies
Ransomware Threatens Companies
Not only companies complain about ransomware attacks, cyber insurers fear further cost increases.
Trends Episode 10: Future of Work
Real experienced collaboration: shifting from task-oriented to interaction-oriented workspaces.
The Digital Adoption Gap
How executives can ditch the "shopaholic" mentality and realize the full potential of their digital investments, explains Stojan B. Zrnić of WalkMe.
Enterprise Search Systems Offer More Than Full-Text Search
Employees want fast and targeted access to information from anywhere. However, there is a problem with that, says Franz Kögl from IntraFind in his guest article.
Meta, The Company Behind Facebook, Reduces Its Profits By 21%.
However, its revenue and the number of users using its products, including Instagram and WhatsApp, keeps on growing.