Egal ob Netzstabilität, Verbindungsqualität, Datenraten oder Netzabdeckung – acht von zehn Mobilfunkkunden sagen, dass sie zufrieden sind.
TECHNOLOGY POWERING BUSINESS
customer experience
Nearly 80% of Financial Institution Customers Consider Digital Experience a Critical Factor
Companies that can leverage their data to deliver relevant digital experiences will be the most successful in customer loyalty.
Increasing Use of Artificial Intelligence to Provide More Humanised Experiences
Artificial intelligence works by collecting and analysing large amounts of data.
Manufacturing Industry Wants to Improve Customer Experience
Rising operating costs are by far the biggest threat to the business success of transformation projects.
Customer Experience Center: Much More Than Just Phone Calls
AI and intelligent virtual agents improve the customer experience and the agents' mood, assures Sabine Winterkamp in a guest article.