The targeted use of generative AI in customer service can take CX to a new level, says Matthias Göhler from Zendesk.
TECHNOLOGY POWERING BUSINESS
customer service
Hyper-Personalisation: Customer Service Rethought?
Generative AI can precisely capture the behavior and preferences of individual business customers and respond to them immediately, says Robert Rosellen from ServiceNow.
Consumers Open to the Use of AI Chatbots in Customer Service
One in five consumers would be prepared to do without human customer service altogether if AI chatbots offered faster and better support.
Digitisation: From Isolated Solutions to a Holistic Strategy
Resilience and adaptability: This can be achieved with digital business processes as well as data and algorithms, says guest author Hanna Kamijo from ServiceNow.
Gartner: Conversational AI Boosts Revenues in the Call Centre Market
Call centre operators are investing in AI and chatbots to reduce dependence on live agents.
Shorten Response Times in Customer Service With Automation
Customer service and private customer sales of "Energie und Wasser Potsdam" digitalised and automated.
The New Limits of the Contact Center
Why not move from the general customer relationship model to an individual relationship model, asks guest author Jean-Denis Garo of Odigo.
Only Five of the DAX 40 Companies Use Chatbots
GISMA study: E.ON and Volkswagen offer the most contact options.
Chatbot for Use in Customer Service
Kitchen equipment manufacturer RATIONAL uses ChatGPT's API for call center relief.
Good Morning Dear Customer, I Am A Bot
AI supports customer interactions, but it can also put them off, warns guest author David Hefendehl of Macaw.
AI Trends: Can ChatGPT Revolutionise the Contact Center?
Breakthroughs in natural language processing are driving the adoption of AI in the contact center.
Stadtwerke Hamm nutzen KI aus Wien
Der KI-Spezialist Deepsearch hat eine Lösung implementiert, mit der Kundenanliegen schneller bearbeitet werden sollen.
Customer Experience Center: Much More Than Just Phone Calls
AI and intelligent virtual agents improve the customer experience and the agents' mood, assures Sabine Winterkamp in a guest article.
Proactive Customer Service To Counter Dwindling Customer Loyalty
Study: meeting customer needs before customers turn to companies.