AI technologies are revolutionising how retailers personalise shopping experiences and optimise customer service, says guest author Gabriel Frasconi from Freshworks.
TECHNOLOGY POWERING BUSINESS
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Bundeswehr Digitalisation Partner Chooses IBM
Hyper-Personalisation: Customer Service Rethought?
Generative AI can precisely capture the behavior and preferences of individual business customers and respond to them immediately, says Robert Rosellen from ServiceNow.
Cyber Attacks are Causing More and More Damage to Companies
KPMG study: phishing, attacks on cloud services and attacks via data leaks are the most common crimes.
Voicebot: Morgan Freeman Ahead of Ryan Reynolds and Taylor Swift
A survey in the USA shows that customers can very well imagine interacting with a virtual customer advisor - if it has the voice of their favorite celebrity.
AI Massively Increases the Volume of Cyberattacks
Cybersecurity expert Oded Vanunu from Check Point warns about the number of attacks rather than the quality of cyberattacks by AI.
Standardised IT Service Management for Alnatura
The organic company uses Matrix42 for areas such as market systems, business applications, workplace management and IT infrastructure.
Digitisation: From Isolated Solutions to a Holistic Strategy
Resilience and adaptability: This can be achieved with digital business processes as well as data and algorithms, says guest author Hanna Kamijo from ServiceNow.
Transfer Centre for Cyber Security in SMEs
Project aims to support SMEs, craft enterprises and start-ups free of charge and in a practical manner in the prevention, detection and response to cyber attacks.
AI Acceptance Remains Limited
According to the latest ifo survey, just one in seven companies in Germany uses forms of artificial intelligence.
Ransomware-as-a-Service Floods the Market
Cybercrime is fast becoming a professional services-based industry, according to the WithSecure report.
Microsoft Monitors 100 Active Ransomware Groups
They attack their victims with more than 50 ransomware families. The cybercriminals often gain access to networks via phishing. Ransomware-as-a-service contributes to the success of the cyber extortion business model.
Successful Outsourcing: These Factors Make the Difference
Demand is on the rise: More and more companies want to outsource, but almost every second venture fails, warns Jürgen Thom of Snubes in a guest article.
Process Hub For The Production And Service Business
An ERP system should support, control and monitor all processes involved in the handling of repairs and services.